- The following terms and conditions preside over all sales, agreements and
- All Ecotech Timbers’s product installation can be found on www.ecotechgroup.co.za
- The customer complies with the instructions and specifications shown in Ecotech Group product installation guides.
- Sticking to the specifications and instructions shown in Ecotech Group product installation guides is essential to the normal function and working operation of the products.
- Should any defect or fault arise due to failure to comply with the specifications and instructions shown in Ecotech Group product installation guide, Ecotech Group will not be liable.
- No warranty implied or express regarding the suitability of the products supplied for any purpose whatsoever other than those governed by Ecotech Group product installation guides are given by Ecotech Group.
- Warranties will only be issued once full and final payment as per our payment terms has been received and cleared in Ecotech Group bank account.
- In the event that the instructions and specifications described in the product installation guides are not fulfilled and a claim is made by an end user of any nature whether or not the claim is made in terms of the ambit of the Consumer Protection Act of 2008, Ecotech Group will not be held liable against any such claim.
- The standards of fair dealings and good faith will apply. Ecotech Group will strive to avoid errors and provide information which is true. Any innocent error made or inaccurate information provided will not bind Ecotech Group.
- Unless specified in writing by Ecotech Group all quotations will remain valid for a period of 30(thirty) days from the issue date or until the day of issue of a new price list, whichever occurs first.
- Ecotech Group quotations and offers are subject to the availability of stock or services and subject to correction; such corrections will be based on the availability of stock or services or correction of good faith errors by Ecotech Group.
- All orders awarded to Ecotech Group will only be deemed received when the customer’s obligations have been met. If this obligation is a payment, then the order will be considered received on the day that this payment is cleared in Ecotech Group bank account.
- It usually takes 5 to 7 days from the date of order confirmation to deliver the stock or service. Subject to stock availability
- Ecotech Group will not be bound by the times quoted for deliveries and performance as they are estimates and time will not form part of any agreement unless specifically stated otherwise.
- A cancellation fee of 10% (ten percent) will be charged on sales agreement which is cancelled by the customer.
- All materials returned to Ecotech Timbers will be charged 10% (ten percent) handling fee.
- Ecotech Group will only accept returns at its warehouses.
- Ecotech Group will only accept returns which are accompanied by a Ecotech Group invoice for the particular goods to be returned.
- Ecotech Group reserves the right to refuse to accept a return at its sole discretion.
- Ecotech Group will not allow any returns or claims on all materials which have not been paid for.
- Ecotech Group at its sole discretion reserves the right to refuse to accept returns on goods which have been manufactured for a customer or an order on a specific basis.
- It is Ecotech Group duty to ensure that the goods manufactured conform to the specification or drawing, in the event where goods are manufactured to specification or drawing;
- The customer has a responsibility to ensure that the specification or drawing is correct in the event where goods are manufactured to specification or drawing. Whether the specification or drawing is produced by Ecotech Group or otherwise;
- It’s the customer’s responsibility to ensure that there is a stable supply of electricity on site, if the customer cannot provide electricity Ecotech Timbers will provide a generator which will be for the customer’s account.
- Ecotech Group in the event of a specific sales agreement entered into, and Ecotech Group agrees to reserve any material(s) against any offer or payment from the customer, then Ecotech Group will reserve such materials for a period of no longer than 30 (thirty) days from the agreement.
- It is the customer’s duty to determine that the products or services ordered are suitable for the purposes of intended use.
- Any damages arising from abuse, misuse, neglect or negligent installation of products under any circumstances, Ecotech Group will not be liable
- Ecotech Group will not be held responsible for colour variations in goods supplied or offered.
- Ecotech Group products may become discontinued, superseded, replaced or otherwise become unavailable.
- The customer will have no claim against Ecotech Group for any losses caused to or experienced by the customer in the case that a product cannot be supplied by Ecotech Group.
- Any imperfections in the materials or work due to defects in or the unsuitability of any material, equipment or any extraneous factors which are not supplied by Ecotech Group will not be liable.In case of (but not restricting this condition to these instances): inability to secure labour, electricity supply, materials, raw materials supplies or by reason of acts of God, war, civil disturbance, riot, state of emergency, strike lockout or other labour disputes, fire, flood, drought, storm conditions, the sinking or otherwise delay of an ocean going vessel or any other transport delays, legislation or act of law, any orders will be subject to cancellation by Ecotech Group. In such an instance, Ecotech Group will not be held responsible for any damages or a claim of any nature.
- In case of (but not restricting this condition to these instances): inability to secure labour, electricity supply, materials, raw materials supplies or by reason of acts of God, war, civil disturbance, riot, state of emergency, strike lockout or other labour disputes, fire, flood, drought, storm conditions, the sinking or otherwise delay of an ocean going vessel or any other transport delays, legislation or act of law, any orders will be subject to cancellation by Ecotech Group. In such an instance, Ecotech Group will not be held responsible for any damages or a claim of any nature.
- All completed product(s) will be dispatched or must be collect by the customer when ready or on the delivery date determined by the sales agreement and the customer will not refuse or delay to take the delivery.
- Immediately upon delivery, the customer should ensure that the products and services appearing on Ecotech Group delivery note, tax invoice or other documentation, correctly represents the products, or services and prices agreed to and that they are free of defects.
- If the customer is not present at the delivery address when the delivery takes place, Ecotech Group or its agents or any transport company contracted to conduct the delivery, will return with the stock and an additional delivery charge will be levied to the client before delivery takes place.
- All signed delivery notes, invoice, or a waybill by the customer or a third party engaged to transport the products and held by Ecotech Group shall be conclusive proof that delivery was made and completed.
- Ecotech Group will not allow any claims arising from a third party being engaged to transport goods on the customer’s behalf.
- On delivery, all the risks of damage to or destruction or theft of products shall pass to the customer.
- All goods remain the property of Ecotech Group until full and final payment is received.
- All costs for product certification and compliance, required by the customer are borne by the customer.
- In the event of Ecotech Group retrieving its property, Ecotech Group will not be held responsible for losses or damages suffered by a customer.
- All risks associated with EFT (electronic funds transfer) rests with customer.
- Any amount paid by EFT will only be deemed as received on the day that the effects of the payment have cleared.
- Ecotech Group does not except cheque or cash payments under any circumstances.
- Ecotech Group will not release any goods until the effects of the payment for the goods have cleared in its bank accounts.
- Ecotech Group will not be liable for any substantial damages including loss of profit for any omission, commission, failure to act or negligent act wilful or not.
- The enforceability or plausibility of any one part of these terms and conditions will not affect the plausibility and enforceability of any other part of these terms and conditions or these terms and conditions as a whole.
Stock
- We do business on a first come first serve basis.
- Collection & Delivery: Once payment is received in our account you will receive a order confirmation email. Delivery will be scheduled within 5 to 7 working days from receiving order confirmation. (* if stock is available.)
- Please ensure to double check your quotation/sales orders received from Ecotech Group to confirm your order, and the correct materials, as we will not be liable for incorrect stock received.
- Ecotech cannot guarantee delivery times of all our imported goods and no refunds will be given if an order is cancelled due to shipping delays which are out of our control. Meanwhile we will try our best to mitigate the impact of the delays.